Have questions about shopping with BAGS? We've got you covered. Below you'll find answers to our most commonly asked questions.
🛍️ Orders & Shopping
How do I place an order?
Browsing and ordering is simple! Browse our collection, add your favorite bags to your cart, and proceed to checkout. You'll be guided through the process step by step.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes or cancel your order. We will do our best to accommodate your request, however, once an order has been processed and shipped, changes may not be possible.
Do you offer gift wrapping?
Yes! We offer gift wrapping options at checkout. Simply select the gift wrapping option when placing your order.
🚚 Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5–10 business days depending on your location. Express shipping options may be available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to many countries around the world. International shipping times and costs will be calculated at checkout based on your location.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.
What if my order arrives damaged?
We are sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage, and we will work to resolve the issue promptly.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Please contact us to initiate a return before sending anything back.
How do I get a refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Do you offer exchanges?
Yes, we offer exchanges for defective or incorrect items. Please contact our customer support team to arrange an exchange.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal and other secure payment options available at checkout.
Is it safe to shop on your website?
Absolutely! Our website uses SSL encryption to ensure that your personal and payment information is always protected and secure.
📞 Contact Us
How can I contact customer support?
You can reach our customer support team by visiting our Contact Us page. We aim to respond to all inquiries within 24 hours.
Still have questions? Don't hesitate to contact us — we're always happy to help!